We collect your personal information to process transactions
that you have requested and to provide effective customer support related
to purchases from www.school-e.co.uk
Some of your personal information is used as well to fulfil our legal obligations.
We may use the personal information you provide to inform you of new products
or renewal of our existing services with you. If you do not want to be informed
of new services or products, you can send us an email to Info@school-e.co.uk,
call us or send us a letter. We will respect your decision.
We collect personal information that you voluntarily supply
to us on the website if you make a general enquiry or by filling our form
when you enrol in our services.
If you make a general enquiry for our services online, we collect the following
information:
• Name
• Phone
• e-mail
• Your enquiry
Of course, if you decide to enrol with us all the information shown in our
next point below will be requested too.
Note: Some other billing information such as credit card is processed at the
moment with a third company (Paypal). Therefore, we don´t keep any of your
credit card details.
If you check our website, automatic information and general data is collected
in order to create website statistics, such as page impressions, however this
data cannot be used to track individual user movements on the website.
When you submit your request your IP address is also collected and some cookies
which you can easily delete from your browser after your finish navigating
in our site. (more details below)
If you fill a form to enrol your child, we collect the following
information:
• Name and surname of the parents or career
• Title of the parents (If they wish to provide one different than Mr and
Ms)
• Name and surname of the child
• Age, class, teacher, allergies and/or medical conditions
• Home Address
• Phone contact numbers (usually from the parents) and emergency number
• Home number
• E-mail address
• We ask permission for taking and publication of class photographs. (you
can Opt out)
• We ask permission to collect all this data above and that you agreed with
our T&C.
Note: At this moment in time we don´t keep any of your credit card details.
Some other billing information such as credit card, is processed at the moment
with a third company (PAYPAL).
However most of our customers pays directly by BACS using their own protected
banks. Therefore, we don´t hold any of your bank details.
By registering with the website, it is understood that you
are trying to purchase either our services or products.
If you purchase our services, the above data will be requested to be able
to provide our services and if you purchase our products only part of that
data will be requested as some other requested data is not necessary.
If you are registering with us because you have an interest in the courses
advertised through it or/and you become one of our customers, your details
will only be used to communicate with you about our courses that are relevant.
If you are one of our customers, your data is also required to process all
the necessary legal paper work and internal record keeping.
From time to time we may send promotional emails about new products, special
offers on courses or other information which we think you may find interesting
using the email address which you have provided such as for example renewal
letters, feedback of our services, reports and confirmation of payments.
We may contact you by email, mobile phone, phone or mail or directly to you
in person.
All your information in our secure area is protected across
the Internet with Secure Sockets Layer (SSL) encryption.
In addition, we also have our secure servers to protect your personal information
against loss, theft, or misuse. We do not and will not rent or sell any of
our customer information to third parties. Therefore, your contact details
will not be transferred to anybody else. The shopping cart on our website
is hosted by Paypal collects customer order information for the purpose of
facilitating the processing of transactions on our behalf. (For more information
on this Privacy Policy regarding Information Collection and Use Practices
for Merchant Solutions visitors located at http://www.paypal.com/)
Therefore we share certain relevant portions of your information with third
parties (Paypal), solely for the purpose of fulfilling your order and processing
your online transactions. (Please check Paypal polices form more specific
details)
Any problem please let us know at Info@school-e.co.uk
If our data is stolen and your sensitive information falls into 3rd parties and of course we detect the breach of our stolen data. The breach register will be updated by the DPO (Data protection officer responsible), recorded and monitor and this will be reported to the ICO within 72 hours and you will be notified. Please note not all the breaches will have to be notified to the ICO, only the ones where the individual is likely to suffer some form of damage such as confidentiality or identity theft.
We have decided that will be fair and understandable that
we keep your data since the day you bought our services or products until
at least 6 years after you stop being with us.
To our discretion we could delete your data before that period.
If our data is stolen and your sensitive information falls into 3rd parties and of course we detect the breach of our stolen data. The breach register will be updated by the DPO (Data protection officer responsible), recorded and monitor a
You can ask for a subject access request in writing to the
address below and we will comply within 1 month. We charge an administration
fee for requests for information to be processed. Please contact us for further
details.
School-e Ltd
Att: Legal Department
32A Foxglove Drive,
Altrincham
WA14 5JX
Use register post signed preferably.
Firstly, your data is kept encrypted, therefore access is
already restricted if it were to be stolen. Forms are only kept on-file electronically
in a sever which is not connected to the internet. Data at some point could
be in transit protected by 3rd party. In addition, we use and up to date Antivirus
in all our devices.
When we destroy your personal data, we use Shredder to delete the contents
of such files or folders, the Shredder tool ensures that the information cannot
be recovered. The entire contents of any removable drive, including external
hard drives of any backup will also be erased.
This tool allows to specify how many times (up to 10) that you want to shred
an item: 1 (Quick) is the fastest and 10 (Complete) is the most secure. We
always use the complete one, so you can feel confident that your confidential
information cannot be recovered once deleted from our system.
Firstly, your data is kept encrypted, therefore access is
already restricted to be stolen. To purchase any of our products, you will
have to provide your details. Therefore, you will be creating an account with
us. You can modify at any time your personal information and update your details.
You can delete your account at any time, if you delete your account the effect
will take place instantly, however as we mentioned before we usually hold
your data up to 6 years. After this period your data will be deleted from
our external secure servers where all the files are kept encrypted.
Save where it is necessary to do so in order to provide you
with our services or to put you in touch with a third-party provider selected
by you as set out in this policy, we do not share your personal data with
third parties.
If we share your personal data with any third party such an IPS or hosting,
service provider during providing you with our services, those third parties
are required to process your data in accordance with contracts which comply
with data protection legislation either in UK, Europe or USA and such data travels
encrypted.
We want to make sure that your information is accurate and
up-to-date and will delete or amend any information that you think is inaccurate.
We ask existing customers from time to time to review their existing data.
If you hold an account online with us you can delete your account at any time,
however as previously stated we will hold your details for at least 6 years.
Amendments to your account can be made online by signing in to your account.
You may request details of personal information which we hold about you under
the Data Protection May 2018. A small fee will be payable. If you would like
a copy of the information held on you please write to 32A Foxglove Drive,
Altrincham, WA14 5JX, UK.
If you believe that any information we are holding on you is incorrect, incomplete
or inaccurate, please write to or email us as soon as possible to info@school-e.co.uk
We will promptly correct any information found to be incorrect.
We've partnered with several industry leaders to ensure you
receive the most secure levels of service possible whilst using the site.
Virus protection
School-e.co.uk automatically detects, scans, and quarantines viruses, ensuring
that all documents uploaded to or downloaded from our server, are safe and
virus-free.
Encryption
To protect your personal information school-e.co.uk uses industry standards
such as TLS (Transport Layer Security) encryption to encrypt and secure your
data.
Data
School-e.co.uk servers are securely hosted in UK and managed by our hosting, specialist
in operating internet and enterprise applications.
We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information
we collect from you.
What are cookies?
A cookie is a piece of information in the form of a very small text file that
is placed on an internet user's computer. It is generated by a web page server
(which is basically the computer that operates the web site) and can be used
by that server whenever the user visits the site. A cookie can be thought
of as an internet user's identification card, which tells a website when the
user has returned.
Cookies can't harm your computer and we don't store any personally identifiable
information about you on any of our cookies.
Cookies enable us to keep you signed in to your account throughout your visit
and to tailor the information displayed on the site to your preferences.
Sometimes third-party cookies are also used to help deliver other courses
and advertising on other websites, to integrate content with social networks,
such as Facebook, Google+, and to better understand how the features and functions
of the site are used in order that we can improve our service.
If you wish to stop accepting cookies, you can do so through the Privacy Settings
option in your browser.
This Privacy Notice has been wrote to our best of our knowledge in an easy and friendly way in order to make it easier to the reader the ins and outs of how we treat your data.
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